The owner of the website www.udon.es ("Web") is the company UDON Franchising, S.L. ("UDON"), whose details are:
Registered office: C/ Ciurans, 2, 08530 La Garriga (Barcelona)
Telephone: (+ 34) 93.860.50.27
Registered in the Commercial Register of Barcelona in Volume 35801, sheet 67, page number B-266.551.
Access to the Website
The General Conditions of Access and Use regulate access to and use of the Website and are intended to provide the user with information concerning UDON and its products and activities.
Use and operation of the Website
The user agrees to make diligent use of the Website as well as information on products and activities contained therein, in full compliance with both the applicable regulations and the General Conditions of Access and Use and where relevant, any other conditions set by UDON for the purpose of the WebsiteThe user agrees to make diligent use of the Website as well as information on products and activities contained therein, in full compliance with both the applicable regulations and the General Conditions of Access and Use and where relevant, any other conditions set by UDON for the purpose of the Website.
Consequently, the user agrees not to enter comments and / or content, either themselves or by third parties, that (i) are unlawful, violent, pornographic, racist and / or demeaning; and (ii) are inappropriate or not relevant to UDON's business activities.
The user agrees not to carry out any action aimed at damaging, disabling and / or overloading the Website, or that may impede, in any way, its normal use and operation.
UDON makes its best effort to keep the Website running smoothly, avoiding any errors or, where appropriate, fixing them, and keeping the content of the Website updated. However, UDON does not guarantee the availability and continued access to the Website or the absence of errors in its content, nor that the latter is duly updated.
Both access to the Website as well as the use made of any information or operations contained herein shall be the sole responsibility of the user.
UDON is not responsible for any damages and / or losses arising directly or indirectly from the access or use of the information on the Website and, especially of information related to third parties other than UDON, including, but not limited, to those caused in computer systems or those generated by the introduction of viruses and / or computer attacks. Neither is it responsible for any damage that users may sustain due to improper use of the Website, nor for breakdowns, interruptions, absences or faults in communication and / or the Internet.
Additionally, UDON is not liable for any damage and / or harm to the user's software and / or hardware arising from access and use of the Website.
The user shall be liable for damages of any kind that UDON may suffer as a result of non-compliance with any of the obligations to which they are bound under the General Conditions of Access and Use, the other conditions specified on the Website and / or legislation applicable at all times.
a) Links to the Website
Third parties who intend to include on a website ("" Linking Site "") a link that directs to the Website must comply with current legislation and they or third parties may not, under no circumstances, host content, that: (i) is unlawful, harmful, violent, racist, demeaning, etc.
Under no circumstances does the link imply that UDON endorses, promotes, guarantees, supervises and / or recommends content and / or services of the Linking Site nor is it responsible for its content.
In the event of any non-compliance with the terms referred to above, UDON will proceed, immediately, to revoke the consent given to the Linking Site, which must remove the link.
b) Links to other websites
The Website may include different links that allow the user to access other websites ("" Linked Sites "").
Under no circumstances does the existence of Linked Sites presuppose any recommendation, promotion, identification and / or compliance on behalf of UDON with the statements, content and / or services provided by the Linked Sites. Consequently, UDON is not liable for the content and other conditions of the Linked Sites, the user is solely responsible for checking and accepting each time they access and use them.
Intellectual and industrial property
All intellectual property rights on designs, databases, underlying computer programs (including source code), and the various elements that make up the Website (text, graphics, photographs, videos, sound recordings, colour combinations etc.) [ "" Content ""] as well as its structure, selection and arrangement are owned by UDON or its licensors. With regard to the distinctive marks included on the Website (trademarks and trade names), they are owned by UDON or its licensors.
The use of the Website by the user does not imply the transfer of any intellectual property and / or industrial rights on the Website and Content.
Reproduction, processing, distribution, public communication, making available, extraction and / or any other form of dissemination of the Website, the Content and / or UDON's distinctive marks is strictly prohibited unless the user obtains expressed authorisation to do so.
Unauthorised use of the Content, as well as any harm caused to UDON's intellectual and industrial property rights may give rise to the corresponding legal actions and, where appropriate, to the liabilities arising therefrom.
If any of the clauses of the General Conditions of Access and Use were declared fully or partially invalid or ineffective, such invalidity or ineffectiveness will only affect that provision or part thereof that is invalid or ineffectual, and with everything else remaining in force, with said provision or part thereof being affected. For this purpose, the General Conditions of Access and Use only cease to be exclusively valid regarding the invalid or ineffective provision, and no other part or provision hereof is void, invalidated, damaged or affected by such invalidity or ineffectiveness, unless it would have substantial effect on the General Conditions of Access and Use as a whole.
The General Conditions of Access and Use are written in Spanish, Catalan and English. In the event of discrepancy between the language versions, the Catalan version shall prevail.
Applicable law and jurisdiction
The General Conditions of Access and Use shall be governed by and construed in accordance with Spanish law.
Any dispute arising between UDON and users of the Website shall be resolved by the Courts of the city of Barcelona, with the parties expressly waiving the right to their own jurisdiction.
In accordance with Law 15/1999, of 13 December, Protection of Personal Data ("" LOPD "") and the implementing regulations, UDON FRANCHISING, SL ( "" UDON "") informs all users of the Website www.udon.es (the "" Website"") that personal data provided during the access and use of the Website will be included in a file registered with the Spanish Data Protection Agency
By marking the appropriate boxes on the forms on the Website, users expressly and freely and unequivocally agree that personal data will be treated with the purposes listed below.
Those under 14 years of age are expressly prohibited from providing any date to UDON via the Website, without the consent of their parents or legal guardians. If UDON has proof of infringement of this prohibition, it will proceed to the eliminate any data associated with the user in question.
The data you provide through the Website may be used for the following purposes, depending on the type of request:
- Handling the request for information required by the Website's "" Customer Service"" section.
- Submitting information, including by electronic means, about our activities, offers and other business information, through the Website's "" Contact "" section.
- Assessing applications for selection processes to fill job vacancies in our company, through the Website's "" Work with us "" section.
- Handling the request for information sent through the Website's ""Franchising"" section, if you are interested in joining us as a franchisee.
- Facilitating management, preparation and shipping of product orders taken from any of the different methods available, as well as to keep you informed, also by electronic means, of our offers, news, etc.
Your acceptance to receive business information is always revocable, without retroactive effect, it is necessary to let us know by sending an email to firstname.lastname@example.org.
All data requested through forms on the Website are mandatory, as they are necessary to provide an optimal service to the user. Should all the required data not be provided, UDON does not guarantee the provision of services requested, and therefore will be exonerated from any liability for non-provision or incomplete provision of services requested.
The user is solely responsible for the correctness and updating of the data provided through the different forms of the Website, UDON reserves the right to deny the user the requested services if they have provided false information, without prejudice to other legally appropriate actions.
Communication of data to third parties
Your personal data will not be transferred to third parties, except a) when necessary to provide a reply to requests made to us; b) the data provided in the context of a selection process, which may be communicated to UDON franchises.
Whenever personal data are transferred outside of the assumptions stated above, consent from those affected will be requested in line with the requirements of current legislation, which may be revoked at any time.
Rights of access, rectification, cancellation and objection
Users may exercise their rights of access, rectification, cancellation and objection to the processing of data under the terms provided by law, by sending an email to email@example.com.
UDON, in accordance with Royal Decree 1720/2007, of 21 December, which approves the Regulations implementing the Data Protection Act, informs that it has taken all necessary technical and organisational measures to ensure the security and integrity of personal data that it handles in order to prevent loss, alteration and / or access by unauthorised third parties.
In order to navigate and use the Website, the user consents that UDON can use the following personal and third-party cookies:
- "cart" / "cart_combo": containing all products and their quantity
- "cart_combo_temp": determines whether the session has expired "cart_combo"
- "is_login": determines whether a user has logged on to the Website
- "AMSID": updates the security data automatically generated by the Website
- "fb_app_id": stores the domain with the current session ID shared
Cookies are automatic procedures for collecting information on user preferences while visiting a particular website in order to recognise them as a returning user and personalise their use and facilitate faster navigation.
You can configure your browser to accept or reject all cookies by default or to receive an on-screen notice as each cookie is received and decide at that time whether or not to accept. The procedures for blocking and removing cookies may differ from one Internet browser to another, so you must follow the instructions provided by the Internet browser, such as those listed below:
- Setting cookies in Internet Explorer
- Setting cookies in Firefox
- Setting cookies in Google Chrome
- Setting cookies in Safari
These browsers are subject to undergoing upgrades or modifications, so we can not guarantee that they conform fully to your version of the browser.
The Website's servers are able to automatically detect the user's IP address and domain name.
An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in the activity file of the server that allows the subsequent processing of data in order to obtain statistics that show the number of page visits, the number of visits to web services, the order of visits, access points, etc.
These General Conditions of Purchase apply to the purchase of products that UDON FRANCHISING, SL ("UDON"), sells through the website www.udon.es (the "Website") to any user (the "Customer / s"), by itself or through any corresponding franchisee, through the type "Take Away" and / or "Delivery".
UDON's identification and contact data are as follows:
• Registered office: C/ Ramón Ciurans, 2, 2ª planta 08530 La Garriga (Barcelona)
• C.I.F.: B-65.211.773
• Email: firstname.lastname@example.org
• Fax: (+34) 93.871.72.03
• Telephone: (+ 34) 93.860.82.99
The purchase of products offered through the Website implies acceptance of the terms and conditions provided in these General Conditions of Purchase therefore, read its content carefully prior to acceptance. If you do not accept these General Conditions of Purchase, you will be unable to purchase any products and, therefore, UDON will not assume any kind obligation or liability.
By placing an order via the Website, the Customer declares to have the legal capacity to purchase the products on the Website.
The Customer undertakes to supply UDON with truthful information and not to place fake orders. In any case, the Customer is responsible for the accuracy of their data and orders placed.
UDON reserves the right to modify the content and / or scope of the General Conditions of Purchase at any time without further notice or prior contact, therefore, before purchasing each product, read its content carefully as it is the customer's responsibility to review the General Conditions of Purchase before buying any product.
In order to proceed with purchasing products, the Customer must register in the Website's "Register free" section, or sign up using the credentials from "Facebook"; in the latter case, UDON may have access to information provided by the user on "Facebook" although treatment of the data provided to "Facebook" will be subject to the terms and conditions in place. For all subsequent purchases, assuming that the customer is registered, it will only be required to enter the email address and password in the "Login" section.
Price and payment method
The price of the products will be displayed in euro next to each product on the Website and will include applicable taxes and corresponding delivery costs, if any.
If the order takes longer than expected or the Customer has any problem with the order, they can contact the UDON Customer Service team via the email address or phone number indicated on the Website.
The Website contains a large number of products and it might happen that some of the products contain an incorrect price or one that has not been updated. In the event that there is a pricing error, UDON will contact the customer as soon as possible and offer the option of reconfirming the order of the product with the correct price or cancelling it with a refund of the price paid.
UDON reserves the right to make, at any time and without notice, any changes it deems appropriate. The price corresponding to the order placed by the Customer shall be the one that appears when accepting the General Conditions of Purchase.
The Customer must pay for the products using any of the following payment methods:
a) Debit or credit card (only "VISA", "MASTERCARD" and "EURO 6000" cards are accepted). You must include the card number and other additional information that is required during the purchase. The charge will be made once it is accepted by the bank, if it is unsuccessful the purchase cannot be made.
b) PayPal. The Customer must follow the purchasing process of this payment platform.
Regarding the product purchase price, a discount may be applied to the order if the customer uses a promotional code previously approved by UDON.
Once the timely payment has been made, the customer will receive a notification from UDON, confirming that the order request and payment have been carried out correctly.
UDON, after verifying that the purchasing process has been successful, will proceed with delivering the products, according to the type "Take Away" or "Delivery", to the address indicated by the Customer in the purchase phase and within the period foreseen on the Website or indicated by the Customer.
UDON shall not be liable for errors that may occur in the delivery of products in the event that the customer has not filled out the forms on the Website correctly. That said, if there is any impact on the delivery time, UDON will immediately inform the Customer.
The risks of the products are borne by the Customer from the moment they acquire material possession and, in the case of return, will continue to be borne by the Customer until the delivery thereof to UDON.
All product orders are subject to availability.
In case of unavailability of a product purchased, UDON will inform the Customer and can offer them a product or a discount with similar characteristics of an equal or greater amount, however the Customer alternatively may cancel their purchase request and have the amount paid refunded.
If at the time of delivery of the products, the Customer is absent from the place of delivery communicated to UDON, it is to be understood that the Customer unilaterally withdraws the order.
The Customer must verify at the time of delivery of the product that there has been no error. In case there is an error and this is entirely attributable to UDON, the Customer may file a claim requesting the correct delivery of the requested product or alternatively, they can cancel the order and have the amount paid refunded. Notwithstanding the foregoing, no refund will be made if the product has been tampered with after the opening thereof.
Given the nature and characteristics of the products, the right to return provided by current legislation does not apply.
UDON's promotional codes are not transferable or exchangeable for cash, they may only be redeemed through orders made by credit card and / or debit cards. No money is paid in cash in the event that the order value is less than the face value of the promotional code.
The promotional code can only by used once by the Customer. You can use the promotional codes to discount the price of the order at the time of payment.
UDON reserves the right at any time in its sole discretion to provide additional terms and conditions regarding verification of promotional codes.
Complaints and claims
Customers may contact UDON, using the form provided in the Website's "Contact" section to express any complaints and make any claims, UDON pledges to respond to them as soon as possible and in any event within one (1) month after receipt.
The guarantee of the products purchased through the Website shall comply with the provisions of legislation in force and, where appropriate, the terms and conditions of the additional commercial guarantee offered to the Customer.
The Customer will be entitled to request a paper invoice for any order made.
Protection of personal data
If any of the clauses of the General Conditions of Purchase were declared fully or partially invalid or ineffective, such invalidity or ineffectiveness will only affect that provision or part thereof that is invalid or ineffectual, and with everything else remaining in force, with said provision or part thereof being affected. For this purpose, the General Conditions of Purchase only cease to be exclusively valid regarding the invalid or ineffective provision, and no other part or provision hereof is void, invalidated, damaged or affected by such invalidity or ineffectiveness, unless it would have substantial effect on the General Conditions of Purchase as a whole.
The General Conditions of Purchase are written in Spanish, Catalan and English. In the event of discrepancy between the language versions, the Catalan version shall prevail.
Applicable law and jurisdiction
The General Conditions of Purchase shall be governed by and construed in accordance with Spanish law..
In the event of any conflict or discrepancy in the interpretation or application of the General Conditions of Purchase, the Courts which, if required to hear the case, will be those that have applicable legal rules on competent jurisdiction regarding consumer and users.
In accordance with the provisions of Law 11/2010 of 17 December on prevention of alcohol consumption by minors, it is prohibited to sell alcoholic beverages to minors under 18, or to anyone over 18 for minors under 18.
Last version: May 2017